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Our Policies

At Ghols Enterprises, we want to give our customers the most enjoyable experience, one that will keep them coming back  time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

 

CANCELLATION POLICY

CANCELLATION POLICY

Your appointments are very important to Ghols Enterprises , it is reserved especially for you, we understand that  sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.


STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY!


Please understand that when you forget or cancel your appointment  without giving enough notice, we miss the opportunity to fill that  appointment time, and clients on our waiting list miss the opportunity  to receive services. Our appointments are confirmed 7 days in advance and reminded 24 hours before because we know how easy it is to forget an appointment you booked weeks/months ago.  Since the services are reserved for you personally, a  Cancellation fee will apply. We will be asking for a credit card to have on file.


-If a client is more than 15 minutes late, we may require that the appointment be rescheduled, and it will be considered a cancellation. We regret that late arrivals will not receive extension of scheduled appointment time.

- Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.

 - “NO SHOWS” will be charged 100% of the reserved service amount. 

- Appointments made within the 24 hour period and need to cancel, the  client then must cancel within 4 hours of appointment

time or will  result in a charge equal to 50% of the reserved service amount.

- Multiple services not cancelled 24 hours in advance will be charged 100% of the reserved service amount.  50%  of your multiple services may be charged to your credit card to reserve the appointment  time.

The cancellation policy allows us the time to inform our standby guests  of any availability, as well as keeping our scheduled filled, thus better serving everyone. Ghols Enterprises policies are  presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.

CONFIRMATION TEXT/EMAILS

As a courtesy, we will EMAIL youl to confirm your service appointments prior to your appointment date. Please understand that it is your responsibility to remember your appointment dates and times to  avoid late arrivals, missed appointments and the cancellation fee.

CLIENTS RECEIVE DISCOUNTS WHEN SALON CANCELS

Ghols Enterprises stands by our policies, we feel that it is only fair that we honor the same policies to our clients, if in any reason the salon has to cancel on a client less than 24 hours of the appointment scheduled; we will honor 50% off on your next service. But, if the cancellation is due to situations that are out of our hands such as  power outage, unfortunate incidence, etc… that requires the salon to be  closed during regular business hours, we would gladly reschedule your  appointment. The 50% discount will not apply.

 

COVID-19 POLICY

WHAT WE WOULD LIKE YOU TO DO:

  • Please wear masks over your nose and mouth at all times even during the treatments, if you do not bring one or forget yours, we will provide you with a mask. Although we always love to see the smiles of our satisfied guests, safety is our top priority.

  • We screen guests for their symptoms and ask anyone who is symptomatic to reschedule their appointment.

    • Refrain from visiting the spa if, in the two weeks prior to the appointment, you have exhibited any symptoms of COVID-19 or tested positive for COVID-19, or if you have been in close contact with anyone who has exhibited such symptoms or who tested positive for COVID-19.

    • We offer guests to complete a self-screening questionnaire. If a guest has COVID-19 symptoms or has been in contact with someone who has a confirmed COVID-19 case, they will be asked to rest and recover at home. 

    • We’ll waive cancellation fees for those who are experiencing symptoms, but no-shows will be charged.

  • The intake form, liability release waiver, and COVID-19 waivers must be completed online prior to your appointment to prevent congregation in the lobby.

  • We won’t be able to host anyone but the guest. Please do not bring other people (other than a parent or guardian for a minor client or a caretaker for a disabled client) or nonessential personal items to the appointment.

  • Please do not arrive more than 5 minutes early so that we can limit close physical proximity between guests. 

  • Personal Sanitation Requests:

    • Share your special sanitation or hygiene requests prior to arriving at the spa.

    • We sanitize all tools, equipment, and surface areas prior each appointment; guests are welcome to additionally sanitize any area of the treatment room as each room is equipped with a sanitation tray complete with gloves, disinfectant wipes, and sanitizer for their peace of mind.

    • We’d love to give you the peace of mind you need to best enjoy your visit.

  • Respect the spa’s sanitation and hygiene standards posted within the spa and shared by employees. We are all just looking out for one another.

  • Wash hands (and check out our touch-less sanitation devices in the bathroom!) prior and after each treatment.

  • As part of our COVID-19 response to help protect all our guests, we will temporarily not allow returns on products purchased from our retail lounge.

 

Shipping and Delivery

Shipping Policy

Ghols Enterprises 24 hours a day, 7 days a week and we ship Monday-Friday, excluding holidays.

HOLIDAYS

Ghols Enterprises follow the standard United States holiday schedule in addition to Kwanza and annual family vacation. Website will be updated accordingly.

Orders are processed in the order they are received and sent via USPS Priority Mail from Virgina Beach, Virginia. Due to the handmade nature of our products, we cannot ship Priority Mail Express.

USPS Priority transit times vary per state but typically deliver within 2-3 business days. During the busy fall/holiday season, USPS may experience delays that are out of our control. 

ORDER PROCESSING

Orders are usually processed within 5-7 business days from the time the order is placed.  DUE TO COVID-19 PLEASE ALLOW ADDITIONAL PROCESSING TIME IF NEEDED.The order ship date does not count as a day in transit. Also, a common misconception is that choosing USPS Priority Mail means your package will ship in two business days. Please note: USPS transit times are not a reflection of our production time. 

******UPDATE*****

AS OF APRIL 11, 2020 ALL ORDERS PLACES WILL BE SHIPPED OUT THE FOLLOWING THURSDAY. IF YOU ORDER ON WEDNESDAY YOUR ORDER WILL NOT SHIP TIL THURSDAY THE FOLLOWING WEEK. IF YOU HAVE ANY QUESTIONS OR CONCERNS PLEASE CONTACT US 


Due to the high volume of orders especially during the fall/ holiday/winter season, you may experience extended processing times up to 7-10 business days. 

If your order qualifies for free shipping, it will be sent via USPS Priority Mail. 

Orders that contain a different shipping address from the billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time. Also, our system tracks your IP address so orders placed at a IP location that is different from the billing address are subject to review, in which the customer will be contacted.

SHIPPING RATES

USPS Shipping Rates are based on your shipping address and the weight of your order. Depending on the weight of your order, your package will be sent via First Class Mail/Package or Priority Mail.  

Unfortunately, we do not ship USPS Parcel Ground due to issues with lost packages and they are not insured. This prevents us from filing claims when packages are missing resulting in loss of product as well as having to resend packages due to USPS error. Insured packages such as USPS Priority Mail, may cost more but they offer us a chance to file a claim to locate missing packages. 

FREE SHIPPING

With a minimum purchase of $75 or more at www.gholsproducts.com, shipping is no cost to you within the United States and your order is shipped via USPS Priority Mail. 

SIGNATURE CONFIRMATION

Orders over $60 will require a signature confirmation at the time of delivery. If a signature is required, expect USPS to leave a notice of attempted delivery on your door or mailbox. Please make arrangements to retrieve your package from your local post office where it should be held. 

APO or FPO ADDRESSES

For APO or FPO addresses, please expect a delay. This mail is delivered through a joint effort between USPS and the Military Postal Service that requires packages to go through customs. Transit times depend on operational conditions as well as the unit of the addressee. 

Please note that we are not responsible for packages that are lost, stolen or damaged during transit but we take responsibility because we know it sucks. We will work with you to replace your items  

DAMAGED  PACKAGE

We are careful to package your purchase in bubble wrap and packing peanuts but sometimes the transit is rough. It happens. Since our packages are sent via USPS Priority Mail, they are insured. We will file a claim with USPS to get reimbursed for the shipping and damages. While we are not responsible for USPS handling of packages, we will work with you remedy the situation and replace your damaged items. Photos showing the extent of the damage will help us. Please email proof of damage to service@gholsproducts.com with your order number.

 LOST OR STOLEN PACKAGES 

Please be aware that we are not responsible for packages that have been marked as delivered but its appears the package may have actually been stolen. 

There are a few emails that are sent to make sure you're aware your package is on the way including Out for Delivery and Ordered Delivered. Please contact us within 24 - 48 hours if you receive confirmation that your order is delivered but do not receive package.

If we decide to resend your lost or stolen package, you are required to cover the shipping costs associated with re-sending the package. 

There are also instances where USPS is holding the package for pickup but incorrectly marks and does not leave a notice. Check with your local Post Office to see if they are actually holding your package for pickup. Unfortunately, USPS will not allow you to file a claim as they have fulfilled their duty to deliver the package. You will need to file a complaint with the US Postal Inspector that investigates mail theft and file a police report with your local police department to notify them of the theft.

File a Mail Theft Complaint

WRONG ADDRESS

If you've provided the wrong ship to address, it's possible that you can submit a request to intercept a package via USPS.

We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer. Please email us immediately once you discover the wrong address has been provided. We can edit your shipping address before your package is ready to ship but it can difficult to intercept a package that is already in transit. 

You are responsible for the shipping costs associated with re-sending the package if it's marked by USPS as not deliverable / return to sender. 

Use the link below to see if your package is eligible for an interception. 

Intercept a Package  

TIPS FOR YOU 

If you have any concerns that your package could be stolen while you're away from home, please submit a request via USPS to have your mail held by your local post office for your desired time frame and for delivery at a later date. In many cases, even when you leave a note on your mailbox for the postal worker to not leave packages at your door, they leave them anyway. 

USPS Hold Mail Service

Also, feel free to contact us and request that we send the package at a later date. We can hold the package for Thursday mail date to ensure that it delivers to you on the weekend while you're home. 

 

Returns and Refunds

RETURNS AND REFUND POLICY

Thank you for shopping at Ghols Enterprises. 

If you are not entirely satisfied with your purchase, we're here to help. We currently offer a no returns policy however if there is any issues please contact us as soon as reasonably possible so we can do our best to rectify the situation:

By email: service@ghols.net

SHIPPING CHARGES

Shipping charges incurred in connection with the return of a product are non-refundable and are the responsibility of the customer.

You are responsible for paying the costs of shipping the products back and for the risk of loss of or damage to the product during shipping, both to and from Ghols Enterprises.

When your return is approved, you will be provided with a return label. Once the products have been delivered to us, your refund will be processed. 

DAMAGED ITEMS

If you received a damaged product, please notify us within 72 hours for assistance. Please include photos of the damage or issues with your product to help us with your claim. 

SALE ITEMS

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded. 

CONTACT US

If you have any questions about our Returns and Refunds Policy, please contact us:

 

Privacy at Ghols Enterprises

Privacy Policy

Effective date: March, 7 2021

Ghols Enterprises ("us", "we", or "our") operates the http://www.ghols.net website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. 

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.ghols.net

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

TYPES OF DATA COLLECTED

PERSONAL DATA

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

  • Cookies and Usage Data

USAGE DATA

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

TRACKING & COOKIES DATA

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.

  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Ghols Enterprises uses the collected data for various purposes:

  • To provide and maintain the Service

  • To notify you about changes to our Service

  • To allow you to participate in interactive features of our Service when you choose to do so

  • To provide customer care and support

  • To provide analysis or valuable information so that we can improve the Service

  • To monitor the usage of the Service

  • To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Ghols Enterprises will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

LEGAL REQUIREMENTS

Ghols Enterprises may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation

  • To protect and defend the rights or property of Ghols Handmade Products

  • To prevent or investigate possible wrongdoing in connection with the Service

  • To protect the personal safety of users of the Service or the public

  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

ANALYTICS

We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics
    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
    You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: